RIS Software Leaderboard 2024

Theatro Voted Top Vendor in Technology Innovation by Tier 1 Retailers

"Based on these impressive achievements, Theatro's outstanding performance this year firmly establishes them as an industry leader...it is a clear reflection of their excellence in service, innovation, and customer value" -Jamie Grill-Goodman

#1 in Technology Innovation for Tier 1 Retailers

Our continued leadership in technology innovation and customer satisfaction demonstrates our dedication to delivering impactful solutions in the ever-evolving retail landscape.

In 2023, Theatro introduced

  • Customer Assistance Workflows using QR Codes
  • Intelligent Safety and Security Solutions
  • Loss Prevention and Asset Protection Solutions
  • Enhanced Theatro’s Intelligent Virtual Assistant with Gen AI

Check out the summary report to see each of Theatro's rankings

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A Leader Across 9 Categories

In addition to technology innovation, Theatro consistently led as one of the highest-rated software vendors in customer satisfaction. 

Overall, Theatro ranked in a total of 31 categories and was also voted as the top software vendor on the following 9 leaderboards:

  • Leader in Leader Overall Performance by Tier1
  • Leader in Return on Investment by Tier 1
  • Leader in Recommendation Overall
  • Leader in Cost of Operations by Tier 1
  • Leader in Technology Innovation by Tier 1
  • Leader in Ease of Installation/Integration by Tier 1
  • Leader in Ease of Admin/Maintenance by Tier 1
  • Leader in Quality of Service by Tier 1
  • Leader in Recommendation by Tier 1

RIS 2024 Leaderboard Results

Connecting Teams, Transforming Experiences

Leading the way in retail innovation, one team at a time. 

Technology Innovation Leader 



Customer Satisfaction Leader 



Leader in Return on Investment



Visit us at NRF

Want to see Theatro in action? Come meet with us at NRF to discover how Theatro can help you drive game-changing innovation at the frontline. 

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Personal Safety Alerts

This innovative solution fosters complete team connectivity, equipping retail teams to handle emergencies more effectively. 

About the RIS Software LeaderBoard

The RIS Software Leaderboard report is one of the most influential retail technology studies. Now in its 23rd year, the annual must-read report ranks the best of the best based on user evaluations to create a total of 51 LeaderBoards.

Through its unique head-to-head software rankings, retailers can leverage it as an essential tool for making the smartest investment decisions. To learn more about RIS' annual retail customer satisfaction survey, check out the 2024 RIS Software LeaderBoard