Imperatives for Next-Generation Workforce Management in Fast-Moving Retail

Is this playbook for me?

This playbook offers a structured perspective on what retailers must prioritize when devising their next-generation workforce management solution strategy, especially if any of the following apply to you:

  • Your store teams are faced with greater operational complexity due to an increase in digital demand, and shopper expectation of a unified experience across channels
  • Your frontline workforce is an integral expression of your brand and customer experience
  • You are faced with fluctuating consumer demand and labor supply patterns, including labor shortages and a lack of specific skill availability
Workforce Management Playbook

Download the Playbook!

Discover 15 key capabilities to consider across 5 dimensions so you can devise your next-generation workforce management solution strategy. 

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